Terms & Conditions

1. Acceptance of these terms

These terms and conditions apply to all repair, servicing, upgrade, data recovery, custom-build and Home Maintenance Plan services provided by PC Workshop Ltd ("PC Workshop", "we", "us") from our workshops in Gosforth and Benton, Newcastle upon Tyne. By leaving a device with us, booking a service, or subscribing to our Home Maintenance Plan, you agree to these terms.

2. Diagnostics and quotes

We diagnose the fault with your device before carrying out any chargeable repair work, and will give you a clear quote or estimate. No repair work beyond diagnosis will begin without your agreement to that quote, whether given verbally, in writing, or online. Estimates are based on the information available at the time of diagnosis; if further faults are discovered once work has started, we will contact you before continuing and any change in cost will be agreed with you first.

3. Your data and backups

Wherever practical, we recommend backing up any device before it is left with us for repair, servicing or upgrade. While we take reasonable care to preserve data during our work, some repairs — particularly data recovery, motherboard-level repair, and any work involving a failing storage device — carry an inherent risk of data loss that is outside our control. We do not accept liability for loss of data, software or files except where that loss results directly from our negligence.

For our Data Recovery service specifically, we will always assess a drive and explain the risks before undertaking chargeable recovery work.

4. Parts and repairs

Where a repair uses a replacement part, we will use a part that is fit for purpose, which may be new, refurbished, or a compatible third-party equivalent, unless we agree otherwise with you in advance. Parts and labour on a given repair are covered by a warranty period which will be confirmed to you in writing at the time of the repair. This warranty does not cover unrelated faults, further physical damage, liquid damage, or faults arising after the device has been opened or worked on by anyone other than PC Workshop.

5. Payment

Payment is due on completion of the work unless otherwise agreed in writing. We accept the payment methods displayed in our workshops. Devices remain the property of PC Workshop as security until payment has been made in full.

6. Uncollected devices

We will contact you using the details you provide once your device is ready for collection or a quote is awaiting your approval. If a device remains uncollected and we are unable to reach you for a period of 90 days after we first attempt to contact you, we reserve the right to dispose of the device to recover reasonable storage and administrative costs, in accordance with applicable UK law.

7. Home Maintenance Plan

The Home Maintenance Plan is a rolling monthly subscription covering the services described on our Home Maintenance page at the time of sign-up. The monthly fee covers labour for the included services; replacement parts required during a repair are charged separately at cost and agreed with you in advance. Plan terms, including notice required to cancel, will be confirmed with you at the point of sign-up.

8. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under English law. Subject to that, our liability for any single claim arising from a repair or service is limited to the value of the invoice for that service.

9. Governing law

These terms are governed by the laws of England and Wales. Nothing in these terms affects your statutory rights as a consumer.

10. Contact

Questions about these terms can be sent to us via our contact page or by calling 0191 285 9999.