Your repair, your account — all in one place
The new PC Workshop Customer Hub lets you follow your repair stage by stage, approve quotes online, talk to our team and ask for remote help — from your computer or your phone.
Book a repair
Follow every repair, stage by stage
Each job shows where it's up to — booked in, being assessed, waiting for parts, in repair, ready to collect — with the date each step happened, plus the workshop and engineer looking after it.
Everything about your repair, in one account
Approve quotes online
See every line of a quote, including optional extras, open or download the PDF, then approve or decline in one click.
Support Centre
Open a ticket and talk to our team in one conversation — you'll see straight away when there's a new reply.
Remote support on request
Home Maintenance customers can ask a technician to connect now or at a time that suits. Nobody connects until you click Allow.
Book your job in
Pick a time to drop your computer off, right from your account.
Invoices in one place
Every invoice and payment kept together, so you never have to dig through emails.
Works on your phone
The same account and the same updates, with a tab bar that's easy to use one-handed.
Quotes, tickets and remote help
A quick tour of the new Customer Hub. Screenshots use a sample account.
Made for your phone too
PCW Care — your computer's health, in plain English
An app for Windows and Mac that keeps an eye on your computer between visits. Link it to your Customer Hub account and your repairs, invoices and tickets are all in one place.
- Storage, memory, battery, updates and security at a glance
- Maintenance checks with safe one-click fixes
- Ask PC Workshop for help — your computer's details go with your ticket
- Your repairs, invoices and tickets, right on your desktop
Questions about the new Customer Hub?
Give us a call or pop into either workshop — we're happy to show you around it.